Refund Policy
Please review our refund policy before completing a purchase.
1. General Refund Policy
All purchases made through YOURACCTS are considered final once the purchased account or digital product has been successfully delivered. Customers should carefully review the product information before completing a purchase.
No refund will be issued simply because a customer changes their mind, no longer wants the product, or has purchased the wrong product voluntarily.
2. Faulty Account or Wrong Credentials
A customer may be eligible for a refund or replacement if the account delivered by YOURACCTS is genuinely faulty at the time of delivery.
This includes situations where the supplied login credentials are incorrect, the credentials do not work, or the delivered account cannot be accessed because of an issue that existed before or at the time of delivery.
3. Wrong Product Delivered
If YOURACCTS delivers a product or account that is materially different from the product purchased by the customer, the customer should contact support as soon as possible for verification.
Where the error is confirmed to be on the part of YOURACCTS, an appropriate replacement or refund may be provided.
4. Customer Responsibility
Customers are responsible for checking their purchased product, account details and login credentials immediately after delivery.
Customers must not intentionally alter, misuse, transfer, resell, damage or compromise an account and subsequently request a refund.
5. No Refund After Successful Purchase
Once a purchased account has been successfully delivered and verified as functional, the purchase is final and no refund will be issued.
Refunds will not be provided because of a change of mind, failure to use the product, incompatibility caused by the customer's own device or network, or circumstances arising after successful delivery.
6. Third-Party Restrictions
Some accounts may operate on third-party platforms. YOURACCTS is not responsible for restrictions, suspensions, bans or policy changes imposed by a third-party platform after successful delivery, except where applicable consumer law requires otherwise.
7. Refund Requests
Customers who believe they received a faulty account, incorrect credentials or the wrong product should contact YOURACCTS support promptly and provide the relevant order information and details of the problem.
YOURACCTS may verify the account, transaction and circumstances before approving any refund or replacement.
8. Fraudulent Refund Claims
Fraudulent, abusive, misleading or intentionally false refund claims may result in the suspension or termination of the customer's YOURACCTS account and may be reported where appropriate.
Never share your Firebase password, email password, card PIN, ATM PIN or OTP with anyone claiming to be YOURACCTS support.